Free shipping on all products when you spend £35 or more.
For general enquiries regarding your order, ingredients in our products, delivery information and anything else, please contact a member of our team using the form provided.
Email us on: hello@thesweetieco.co.uk
Our Customer Service team are available from:
10am – 4pm Monday to Friday (except Bank Holidays)
Closed Saturday & Sunday
We endeavour to respond to all enquiries within a 24 hour period.
Please allow for additional delivery time after placing your order. Royal Mail are experiencing substantial delays during this time and Royal Mail delays are likely to continue throughout the Christmas Season.
Shipping Times:
Due to substantial delays with Royal mail during this incredibly busy time, we can guarantee dispatch on time, but we cannot guarantee delivery for any orders in time for Christmas.
For Royal Mail coronavirus and seasonal delay information, please click here…
Best Practices When Ordering:
When placing your order, we advise all of our customers to opt for either 1st Class Royal Mail Tracked or 2nd Class Royal Mail Tracked. In the event that your parcel is delayed, Royal Mail will be able to update you on the location of your order.
Annual Leave:
Any orders placed between Monday 21st December & Sunday 3rd January will be posted on Monday 4th January.
We are closed between Monday 21st December & Sunday 3rd January for Christmas. Merry Christmas and thank you for shopping with The Sweetie Co!
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