Frequently Asked Questions
We can assure you that we have strict health & safety measures in place, which have certainly got even stricter due to the current pandemic. Having a small team allows us to monitor everyone closely throughout the process, and on top of our existing handwashing policies, we now have hand sanitising stations which everyone must use regularly, including upon entry to the building.
We also have PPE available throughout our workspace, including face masks and require regular glove changes. As well as our usual cleaning schedules, we now also conduct regular workstation sanitisation throughout the day with a full pack down and full clean at the end of each day. We also do not post any orders out on the weekend to allow us to do another deep clean and reset for the following work week.
We have also suspended our click and collect service so we are completely closed to the public and have no footfall other than our small team and all deliveries take place outside.
Just add your products to your basket and click on the basket at the top of the page to checkout – Don’t forget to add any personalised gift notes on the individual products too!
We are able to post our delicious treats anywhere in the UK!
We are hoping to expand to the USA very soon, and we’ll announce on our TikTok when this is live.
If you receive a message at checkout stating “There Are No Shipping Options Available. Please Ensure That Your Address Has Been Entered Correctly, Or Contact Us If You Need Any Help.” this means either that your address hasn’t been entered correctly or that we don’t currently ship to your area.
If you’d like further information, please email us with your full address so that we can check into this further for you.
Yes, we do! However, because of the couriers available, we have had to limit the weight to 2kg plus packaging per order.
Yes! We deliver to Dawlish, Teignmouth and Starcross on Mondays & Fridays between 3pm and 7pm. Minimum spend is £12.
Local delivery shipping option at checkout will only be available for those with postcodes that are within our delivery area.
Please allow at least two working days before the delivery day when ordering – We will always aim to get your deliveries out as soon as possible. Please keep in mind that all of our sweets are custom-packed.
If we try to deliver but are unsuccessful and we haven’t been informed of a safe place where we can leave your parcel, your delivery will default to a collection service. Your sweets will be available for collection 10am – 3pm, Monday – Friday.
We are pleased to now offer a click and collect service for local customers! Place your order as normal and then choose “Click & Collect” at checkout – Then you’ll be able to collect your sweeties after 2 working days, from 10am-3pm, Monday – Friday.
This means that if you order on:
- Monday, you’ll be able to collect Wednesday
- Tuesday, you’ll be able to collect Thursday
- Wednesday, you’ll be able to collect Friday
- Thursday, you’ll be able to collect Monday
- Friday, you’ll be able to collect Tuesday
- Saturday, you’ll be able to collect Tuesday
- Sunday, you’ll be able to collect Tuesday
If this option doesn’t appear to you, it means that you currently live outside of our accepted post code area. We will look at growing this area in future, so please do keep an eye out for updates!
Collection address: The Sweetie Co, Unit 7 Black Swan Business Park, Black Swan Road, Dawlish, EX7 0FQ
We accept the below payment methods at checkout:
- Credit/Debit Card
- Clear Pay – Spread the cost of your payments
Place your order by 1pm on economy/standard delivery for next day dispatch (rest assured, if we can get it out quicker, we always will!).
Same working day dispatch available with our DPD express service for orders placed before 1pm. Orders placed after 1pm using this service will be posted out the next working day.
Standard/economy postage orders placed on weekends or after 1pm will be dispatched within 2 working days.
Our economy shipping service is via Royal Mail and can take up to 10 working days for delivery.
Please note: Royal Mail are experiencing an increased workload during peak periods – we will always endeavour to get your order out as quickly as possible but we can not be held responsible for delivery delays once they have left the warehouse. Please allow up to 10 working days for delivery.
Please note that DPD do not deliver on weekends and bank holidays.
Yes – you can build your own sweet box and choose from over 140 different sweet selections! Just click on ‘Build-a-Box’ on the drop down menu.
Definitely! Is there anything better than a box of delicious treats landing on your doorstep every month (or week!). Save money by selecting our subscription service – All of our pouches and sweet boxes are available as a subscription, just click on subscription on the individual product page that you’d like!
Of course! Just pop your friends address details in the delivery address section and away you go! Make sure you add any personalised gift notes on the individual product pages!
We know how frustrating this can be and whilst it’s rare, unfortunately postal delays can happen.
Whilst we can’t control the delivery times for our economy shipping service once your order has been dispatched and handed over to our faithful posties, send us over a message to [email protected] and we will do all we can to locate your order with Royal Mail.
Please note that we are experiencing substantial delays with Royal Mail during this busy time.
Our DPD express service is a fully tracked service. Upon dispatch of your order, you will receive tracking information and DPD will send you a 1 hour delivery window on the day of your delivery. Should you have any queries regarding this, please contact DPD.
Double check that you are redeeming the code against the product/s that it’s valid for and if it’s still not working, just pop us over a message to [email protected] and one of the team would be more than happy to help.
We take health and hygiene regulations very seriously, so we are unable to accept any returns.
For more information on refunds & returns, please see our terms and conditions.
We like to keep our website up to date, so it is very unusual to be able to purchase an out of stock product.
However, on our bespoke products (for example, our Build A Sweet Box), we do occasionally run out of stock on some of our pick & mix on short notice within busy periods. On the rare occasion this happens, we substitute that product for a similar product or add more of your selected sweets to replace this, as per our terms and conditions.
Please be assured that you will receive the same amount of sweets that you paid for, and we double check our weights multiple times. We are unable to provide refunds or replacements for individual scoops within our Build A Sweet Box.
With our “Fresh for Christmas” delivery option, we will make sure your sweeties are delivered at a time when they can be enjoyed as fresh as possible for Christmas.
For mixed sweets including Build a box & pre-mixed pick & mix boxes, we recommend these are consumed within 28 days of receipt, so we will start sending any orders placed on our “Fresh for Christmas” delivery option on the week commencing 29/11/2021.
This delivery option will be a flat rate of £3.49. Anything over 2kg will be sent with DPD, and anything under 2kg will be sent with Royal Mail. You will receive an email when they are dispatched, stating which service they are being sent on. All sweets ordered on this delivery method should arrive by 21/12/2021.